All memberships are based on a one full year term, starting on the approval date, during which you will receive all services and repairs based on your membership coverage at no additional cost. However, some parts needed for some services and repairs may not be included. (please refer
to Exclusions) Based on the membership level purchased, the vehicle listed below will be eligible for the services included in your package when needed and recommended by our SERVICE CENTER. Although our PROGRAM has no mileage and/or year model limitation, a Free inspection maybe
required prior to purchasing the PROGRAM. Once approved, you will receive your welcome package including your membership identification card in the mail within 7 to 10 business days of approval. Upon receipt of your card you can immediately start enjoying all the great benefits and
offers available under your membership terms and conditions. When due for service or repairs, all covered items must be inspected and approved for repairs or replacement by our SERVICE CENTER. Our SERVICE CENTER uses original Mercedes and OEM parts. All services and repairs MUST be performed by our SERVICE CENTER only.
Exclusions
* All aftermarket modification & non OEM parts are not covered by this PROGRAM.
* Brake discs or rotors are not covered in our free brake pads replacement package, and it is your responsibility to accept or decline replacement of such parts at the time of service if recommended by our SERVICE CENTER, however, if you decline the replacement of any parts needed, NO WARRANTY or repairs will be honored on brake pads replaced under your agreement coverage and will void any further replacement on such parts.
* Free brake pads replacement coverage does not apply on AMG vehicles; however, all vehicles with AMG brakes will receive a 30% off the MSRP on brake pads and rotors, and a 100% FREE installation.
Loaner Vehicles
All loaner vehicles require scheduled appointments for service and are based on repair hours needed and/or availability. A copy of a valid driver’s license and full insurance coverage information must be kept on file. We require an immediate written notice of any changes to your insurance coverage or your driving privileges.
WiFi User Agreement
You may not use the service to: Upload, transmit, or otherwise make available any content that is unlawful and harmful. Our SERVICE CENTER uses the most advanced and secured internet connection services and equipment, however, we are not responsible for any damage or data loss due to using our WiFi services.
Transfer ability
All memberships are fully transferable.
In the event of a vehicle ownership change, the new owner must complete and sign a new contract for the remainder period.
Refunds
Membership fees are not subject to any cancellations or refunds. A prorated refund will be granted ONLY if the covered vehicle is deemed a TOTAL LOSS by your insurance company, while in the ownership of the undersigned owner. Proper documentation, Including a copy of this agreement, a police report, if available, and an insurance report referencing the complete vehicle identification number and declaring the said vehicle a total loss will be required. This refund is only available for the first 6 months or 8,000 miles of ownership, whichever comes first.
